We're looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco.
Responsibilities
* Coordinate the team to deliver the easiest shopping trip in the community
* Open/close the store and complete duty cover, ensuring all decisions are right for customers, colleagues, and everyone’s safety.
* Act as the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
* Support the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere.
* Ensure the store is always clean, tidy and well presented.
* Prioritise the replenishment of products that matter to our customers.
* Ensure point of sale and shelf‑edge labels reflect what good looks like.
* Take immediate action for any overcharges and prevent any recurrence.
* Proactively manage queues in store to deliver a great shopping trip for our customers.
* Coordinate colleagues, ensuring they deliver daily priorities and take breaks at the right time to fit around trade patterns.
* Be knowledgeable about the store and coordinate others to deliver practical actions for improvement.
* Follow company health and safety routines and ensure colleagues do the same.
* Deliver communication to the team, ensuring they are kept well informed.
* Seek ways to simplify operations and share ideas with the Store Manager.
* Always put the customer first and consider them in everything.
* Be readily available to resolve customer queries, leaving them with a smile on their face.
* Adjust the service given to each customer to meet their needs.
* Recognise and celebrate colleagues giving great service.
* Identify and remove obstacles that hinder delivering great service.
* Resolve colleague queries in the absence of the Store Manager or, where appropriate, escalade to the Store Manager.
* Ensure the store is staffed appropriately, reacting to short‑term absences/sickness by actively finding cover for shifts.
* Act as a recognised Keyholder for the store, attending alarm call‑outs where necessary to ensure safety and security.
* Monitor and act on internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
* Coordinate colleagues to meet customer needs and store operations, feeding back to the Store Manager on issues with colleagues during shift(s).
* Balance time across service and replenishment areas of the store.
* Actively support the Store Manager in managing absence within the store, ensuring return‑to‑work interviews are conducted for CSA colleagues and absence triggers reported in line with the One Stop absence policy procedures.
* Build meaningful relationships with the Area Manager & People Partner, ensuring knowledge, ability and confidence to escalade relevant issues in a timely manner, seek advice and support when needed, and benefit from in‑the‑moment coaching opportunities.
* If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office. You will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Qualifications
* Communication skills
* Customer focus
* Problem‑solving
* Teamwork
* Attention to detail
* Adaptability
* Technical skills
* Time management
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