General Manager | Premium Gastro Pub & Boutique Accommodation
Kendal, UK | Full-Time | £40K + Performance Bonus
Reporting to: Owner / Director
About Us
As Kendal's most popular family-friendly destination, Romneys offers 11 beautifully appointed self-catering boutique apartments, ideal for both short stays and extended visits. The venue features a spacious 120-seat dining area, a traditional bar, and an expansive outdoor terrace, perfect for relaxed gatherings in any season.
We pride ourselves on delivering a distinctive experience that seamlessly blends refined cuisine, welcoming both local patrons and discerning travellers from afar.
The Opportunity
We're seeking an experienced General Manager working alongside our existing GM to lead our thriving hospitality business. This is a hands-on leadership role where you'll oversee all aspects of operations, from front-of-house excellence to back-of-house efficiency, and boutique accommodation management. You'll be the heartbeat of the venue, driving team culture, guest satisfaction, and commercial success.
What You'll Be Responsible For
* Operational Excellence: Lead daily operations across restaurant, bar, and accommodation with precision and flair.
* Team Leadership: Recruit, train, and mentor a high-performing team across FOH, kitchen, and housekeeping.
* Guest Experience: Champion a culture of hospitality that ensures every guest feels welcomed, valued, and delighted.
* Financial Stewardship: Manage budgets, optimise costs, and implement revenue-driving strategies including local marketing initiatives.
* Compliance & Standards: Uphold rigorous standards in health & safety, licensing, and food hygiene.
* Accommodation Oversight: Ensure seamless guest check-ins/outs and maintain impeccable room standards.
* Community Engagement: Foster strong relationships with local suppliers, residents, and businesses to enhance our reputation and reach.
What We're Looking For
* Proven leadership experience in premium hospitality (restaurant + accommodation).
* Strong operational acumen and a passion for delivering exceptional guest experiences.
* Financially savvy with a track record of driving profitability.
* Inspirational communicator and team builder.
* Hands-on, adaptable, and committed to excellence in every detail.
Perks & Benefits
* Competitive salary + performance-based bonus
* Generous staff discounts on food, drink, and overnight stays
* Supportive, collaborative, and vibrant working environment
This role is ideal for someone who thrives in a fast-paced, guest-focused setting and is ready to make a meaningful impact in a well-loved local institution.
Job Type: Full-time
Pay: From £40,000.00 per year
Benefits:
* Employee discount
Work Location: In person