Field Service Engineer
Region covered: North East UK
Position summary
The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.
Who we want
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
What you will do
1. Repair and check electronic / mechanical Stryker products
2. Complete annual check and calibration according to MDR on customer site
3. Utilize software and technological tools to maintain proper records, access technical information
4. Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices
5. Fulfil Service contracts with planned maintenances
6. Delivery of technical Training to internal & external
7. Perform Installation of Stryker systems on customer site
8. Perform Software & Hardware Upgrades
9. Efficient and thorough documentation of service activities for internal and external reference
10. Ensure traceability of all field-based Stryker products through reporting tools
11. Provide technical support to Internal and external customers
12. Escalade opportunities and issues appropriate team meetings
13. Ensure excellent follow-up on all customer-initiated issues
14. Ensure service provided is invoiced if not under warranty
15. Scheduling of Customer visits in cooperation with Customer service
What you need
1. Educated to degree level in engineering medical electronics and camera technology or relevant experience, at least one of the following:
2. Electrical / Electronic / Telecommunications / Mechanical / Software
3. Medical Physics
4. Technology Subjects
5. Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
6. Up to 1 year experience in medical electronics, combined with good mechanical skills
7. Up to 1 year experience in the hospital environment and health care work
8. IT experience on administrative and technical level
9. Experience and ability to build relationship with internal & external customers to drive brand loyalty
Who are Stryker
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com.
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