Overview
Join to apply for the Food & Beverage Manager role at Dalata Hotel Group. Dalata Hotel Group is seeking an experienced Food & Beverage Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally. This role offers the opportunity to shape your team’s culture and contribute to the hotel’s strategy in a supportive environment that values innovation and excellence.
Benefits are available to eligible employees.
Responsibilities
* Ensure guest satisfaction proactively and reactively across multiple departments including the front office and F&B.
* Encourage guests to leave positive reviews on TripAdvisor to improve our standing.
* Gather complaints from TripAdvisor, TrustYou, comment cards, and Optimus reports.
* Check the Optimus sheet daily and share a copy of the complaints sheet with department heads for discussion and training where needed.
Your Needs
* 2-3 years of experience as a Guest Relations Officer or Manager.
* Familiarity with hospitality industry standards.
* Experience in a 3/4 star hotel.
* Proficiency in English; computer literacy; customer-oriented and professional attitude; outgoing personality; excellent organizational and time management skills.
Benefits
* 50% Off F&B in all properties
* €/£60 employee rate on rooms for all Dalata hotel
* 30% off Friends & Family rate
* Pension access (local information via HR)
* Performance-related bonus plan
* Development opportunities through Dalata Academy
* Free employee meals on duty
* Extra AL day for every year worked (up to 5 days)
* Employee Assistance Programme
* Cycle to Work/Transport schemes
* Staff appreciation initiatives and team-building events
About Us
Dalata Hotel Group – we bring the heart of hospitality to every hotel we own and operate. We focus on growth and expansion to spread our caring for guests worldwide, with hotels in Ireland, the UK, Germany & the Netherlands, and plans to expand further. We offer internal development programmes to help employees take the next step in their careers. Dalata Hotel Group Plc is an inclusive employer and supports accommodations during the application process if needed.
Note: This description is intended for applicants and does not include extraneous listings or unrelated positions.
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