Reporting directly to Cherry Riddlesdin and within the Residential Conveyancing team, the role is to develop and handle a full caseload of residential conveyancing files for clients. Responsible for the performance and effectiveness of any staff reporting, ensure personally and the team delivers targets, provides excellent customer service and at all times complies with the firm’s procedures as well as meeting professional standards.
Other candidate information
* Although this role is advertised as a full time position, the firm will, upon request, consider whether the role can be conducted on a part time or shared basis.
* Any offer is conditional upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check and a check with our Regulatory Body.
* Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status.
Responsibilities
* Ensure the delivery of excellent customer service to all clients including good communication, timely response to correspondence and proactive management of client work.
* Ensure personal and team compliance with professional conduct rules and internal policies and procedures.
* Manage financial aspects of client work effectively and work within parameters communicated in relation to write offs.
* To ensure that personal development is sustained.
* To ensure achievement of financial billing targets for client work are achieved for your team.
* To ensure achievement of billing and gross profit targets for your team.
* Meet targets for recovery of cash from clients for your team.
* Deliver effective supervision to any staff reporting into you. Complete file reviews, on schedule, for any fee earners requested.
* Ensure that new matter opening targets are met for your team.
* Ensure personal and team manages files in a manner at all times consistent with any SLAs agreed with referrers of work.
* Participate regularly in business development activities to stimulate growth in caseload.
* Ensure personally and team conversion of enquiries into new business, achieving conversion targets and working with others and business development personally, ensuring all the team captures data relating to enquiry handling in a manner consistent with the firm’s internal procedures and communication of this data to the Business Development Manager.
* Be proactive in assisting the firm sell more services to existing clients directly or through cross-selling.
* To ensure both you and the team are proficient in the effective use of the practice and case management system and any other technologies implemented to deliver personal and firm objectives.
* Ensure the integrity of data for contacts, clients and matters which your team work on.
Benefits include:
* Cash Health Plan
* Company Pension Scheme
* Bonus Scheme
* Enhanced maternity pay (subject to conditions)
* Competitive salary & rewarding bonus structure
* 23 days per annum annual leave plus statutory bank holidays. Additionally, the firm ordinarily closes between Christmas and New Year albeit the firm reserves the unfettered right to withdraw this additional leave as required by business needs. You will also get an extra day’s holiday for your birthday and length of service.
* Entitlement to join the company pension scheme
* Entitlement to participate in the firm’s cash healthcare scheme
How to apply
If you would like to apply for the above role, please download and complete both our application forms and separable monitoring form by clicking the buttons below.
Once complete, there are three ways to apply:
Via our Contact Form
Please complete the below contact form and upload your CV, application form and separable monitoring form.
By email
Please email your CV, application form and separable monitoring form to careers@poolealcock.co.uk.
By post
Please send your CV, application form and separable monitoring form to Mrs Diane Powell, HR Manager, Poole Alcock LLP, The Dowery, 22 Barker Street, Nantwich, Cheshire, CW5 5TE.
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