The Property Helpdesk Administrator will support the management and delivery of all aspects of the Property Services function to uphold HC-One standards as the first choice care home provider. They will assist our Homes and colleagues, especially those who are new or developing, serving as a primary contact for Homes, HC-One colleagues, and external Contractors regarding Property requests. Responsibilities include inputting, monitoring, and querying all maintenance job requests, managing and resolving queries, disputes, and chasing up raised jobs, and ensuring maintenance issues are addressed promptly and to high standards.
Ideal candidates will have previous experience in a busy, multi-disciplined office environment, with a good working knowledge of word processing, spreadsheets, and email. Excellent communication skills, an assertive and confident manner, and experience in handling correspondence and telephone enquiries professionally are essential. Safeguarding is everyone's responsibility; therefore, candidates must recognize signs of abuse, harm, or neglect and know how to respond appropriately. Attendance at safeguarding training and additional role-specific training is required. The ability to seek advice and escalate concerns when necessary is also important.
HC-One provides professional residential, nursing, and specialist dementia care for older people, aiming to be the first choice care home in each community. With over 280 care homes across the UK, our team is caring, warm-hearted, and professional, dedicated to understanding and fulfilling residents' individual needs and wishes. We promote inclusive working practices and invite applicants from all backgrounds to join our HC-One family.
Salary: £23,806
Location: Darlington
Department: Property
Job Family: Support Office
Benefits include:
* Award-winning learning and development opportunities
* 25 days annual leave
* Learning from experienced colleagues within a supportive team
* GP online service for round-the-clock consultations, available to employees and their children under 16
* Access to over 1600 high street discounts through colleague discounts
* Free access to an Employee Assistance Programme offering 24/7 support for physical, mental, and financial issues
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