Customer Service Coordinator
Cardiff
£25,250 per annum
Are you an experienced Customer Service Administrator, Customer Support Coordinator, or Customer Service Advisor looking for your next opportunity in Cardiff?
We are recruiting on behalf of a well established and growing business that supplies products and solutions to leading global retail brands. Due to continued growth, they are looking to expand their Customer Service team with a proactive and organised Customer Service Coordinator.
This is an excellent opportunity for someone with strong customer support, order processing, and administration experience to join a fast paced, collaborative environment.
Key Responsibilities
* Act as the first point of contact for customer enquiries via phone, email and live chat
* Provide professional and timely customer support and issue resolution
* Manage order processing, order tracking, and delivery updates
* Liaise with internal teams including sales, logistics, and operations
* Maintain accurate customer records and update internal systems (CRM)
* Support the delivery of excellent customer experience and client satisfaction
The Person
* Previous experience in a Customer Service, Customer Support, or Office Administration role
* Strong communication skills (written and verbal)
* Experience handling customer queries, order management, or client accounts
* Highly organised with strong multitasking abilities
* Confident using Microsoft Office and CRM systems
* A proactive and detail-oriented approach
In return
* Join a growing company with strong career development opportunities
* Supportive and friendly team environment
* Exposure to well known retail brands and client accounts