We are currently seeking an experienced Housing Officer to join a busy housing services team in Rugby on a 3-month contract. This is a hybrid role requiring 4 days in the office and 1 day working remotely.
Increase your chances of an interview by reading the following overview of this role before making an application.
This position plays a key role in delivering high-quality housing management services, supporting tenants, and contributing to a customer-focused, efficient housing service.
Please note: A full UK driving licence, access to your own vehicle, and valid business insurance are essential for this role.
Key Responsibilities
* Deliver a comprehensive housing management service to tenants across general needs properties
* Provide advice, support, and information to tenants and the public via home visits, office appointments, phone, and written communication
* Support new tenants during their settling-in period, including conducting visits within the first four weeks
* Work collaboratively with internal teams and external agencies to sustain tenancies and provide tailored support
* Assist tenants with budgeting, income maximisation, and accessing relevant benefits and support services
* Manage tenancy-related processes including transfers, mutual exchanges, and succession cases in line with legislation
* Investigate breaches of tenancy conditions and take appropriate action, including legal proceedings where necessary
* Handle anti-social behaviour (ASB) and neighbour disputes, working with partner agencies to resolve issues effectively
* Prepare evidence and documentation for legal action relating to tenancy breaches and ASB cases
* Conduct regular estate inspections and health & safety checks, ensuring housing standards are maintained
* Promote tenant engagement and participation, fostering strong community relationships
* Maintain accurate records, case notes, and reports using housing management systems
* Contribute to service improvement through monitoring, xsngvjr reporting, and data analysis
About You
* Proven experience in a Housing Officer or similar housing management role
* Strong knowledge of housing legislation and tenancy management practices
* Experience managing anti-social behaviour cases and preparing legal documentation
* Excellent communication and customer service skills
* Ability to work independently and as part of a multi-disciplinary team
* Strong organisational skills with attention to detail and accurate record-keeping
* Confident working with a range of stakeholders, including vulnerable tenants and external agencies