Job Description
Customer Member Co-ordinator - watford \n\nJoin a dynamic and innovative company that is at the forefront of customer engagement and satisfaction. We pride ourselves on creating a supportive and inclusive work environment where every team member is valued. Our commitment to excellence and continuous improvement drives us to provide exceptional service to our customers.
If you are passionate about customer service and looking to make a real impact, we want to hear from you! \n\nJob Responsibilities:\n\nAct as the primary point of contact for customer inquiries and concerns.\nManage and resolve customer issues efficiently and effectively.\nCoordinate with various departments to ensure customer needs are met.\nMaintain accurate records of customer interactions and transactions.\nProvide feedback to management on customer trends and issues.\nAssist in the development and implementation of customer service policies.\nSupport the training and onboarding of new team members.\nContribute to a positive team environment and promote collaboration. \n\nRequired Skills & Qualifications:\n\nProven experience in a customer service or coordination role.\nExcellent communication and interpersonal skills.\nStrong problem-solving abilities and attention to detail.\nAbility to work independently and as part of a team.\nProficiency in Microsoft Office Suite and customer relationship management (CRM) software.\nStrong organisational skills with the ability to manage multiple tasks.\nExperience in training or mentoring team members is a plus.\nA relevant qualification in customer service or business administration is desirable.
\nIf you are ready to take the next step in your career and join a company that values its employees and customers alike, we encourage you to apply today! Your future starts here. \n\nBrook Street NMR is acting as an Employment Agency in relation to this vacancy