Overview
Looking for a career move in 2025? Our Business Administrator role could be the best career move you've ever made. CEL Group is a growing supply chain business, based in Telford, with a supply chain in the UK and China. We're a great place to work, with lots of lovely benefits and excellent career opportunities.
So, if you're well-organised, with spot-on attention to detail, an interest in how things are made and you love working with customers and suppliers, this could be the perfect job for you.
Responsibilities
The Business Administrator is a career opportunity for someone with strong interpersonal skills, good time-management and great attention to detail, as well as a passion for delivering customer service. An office-based role, you'll be working with our Operations and Engineering teams, to help CEL Group’s on-the-road sales team accelerate customer acquisition, ensure customer retention and growth; contributing to delivering the company’s 5-year brand vision and profitable growth targets. You’ll be responsible for the efficient and accurate day-to-day administration of all aspects of our sales function, as well as general business administration. It is a proactive customer and supplier facing role, key to CEL Group's commitment to delivering the best experience of subcontract manufacturing in China and the UK.
What you'll be doing
* Help research, develop and manage lead and prospect data.
* Work closely with marketing to deliver sales materials and campaigns, e.g. social, eMarketing, direct marketing, presentations, etc.
* Manage enquiries and supplier quotations (China and the UK). Collate information, check for accuracy, and streamline quotation process. Help identify and resolve production and operational issues.
* Receive and process purchase orders, liaising with engineering and operations to deliver smooth and timely handovers from sales to production.
* Understand production schedules and maintain contact with customers and suppliers by phone or email to give progress updates, answer queries, obtain missing information and up-to-date forecasts, as well as minimising slow-moving stock.
* Maintain and update sales and customer records, utilising various systems, including Microsoft Office, CEL Group’s CRM (BuddyCRM) and ERP (Microsoft Dynamics Navision).
* Run monthly and ad hoc sales reports, as required.
* Expedite queries and orders, as well as help with issue resolution, through effective and supportive internal liaison with engineering, operations and other business departments, as necessary.
* General business administrative and housekeeping tasks.
* Embrace our brand values and play your part in helping CEL Group continuously improve and become a stand-out supplier of choice, as well as a great place to work and a great partner to work with.
Values
* Partnership
* Experience
* Drive / Ownership
* Can do
* Growth
* Integrity
Qualifications, Experience & Attitude
* Sales and/or customer account management experience.
* Interest in engineered manufacturing and supply chain management.
* Excellent written and verbal communication skills.
* Strong numeracy, attention to detail and commercial awareness.
* Ability to prioritise, organise and juggle a demanding workload.
* IT literate and competent in the Microsoft suite of applications.
* Understanding of MS Dynamics Navision an advantage.
* Knowledge of working with a sales CRM is an advantage.
* Ability to work on your own and as team.
* A positive attitude, working with others to resolve issues.
* A hunger to grow oneself, alongside business growth.
Career
Our Sales & Business Administrator role offers account management, operations and/or field sales career progression potential for the right candidate.
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