****Please only apply for this role if you have the relevant experience outlined below****
The role
PE Global Care Connect are currently recruiting a Care Co-ordinator to join our team. This is a full-time permanent position based in Cumbria
Duties of the role:
* Responsible for the growth of hours in your area by managing new packages requests
* Upload carer rosters and client templates – week 1 / week 2 and have complete oversight and accountability of rotas.
* Monitor client care calls including missed and late calls.
* Process new client referrals, handle documentation and records for both clients and care staff, and maintain up-to-date files and computer systems
* Complete Timesheets daily and handling administrative duties
* Involved in the Recruitment of all care staff across various locations in the UK.
* Work closely with the Operations Team in your area
* Building the most effective external customer and stakeholder relationships region to maximise the business
* Prepare weekly reports for management to outline efficiency and quality
* Demonstrate efficiency and quality of runs and staff capacity
* Prepare contingency plans, effective management of risk (adverse weather etc)
* Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
* Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business
* The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.
The successful candidate should have:
* At least 2 years’ experience in a similar role within the care sector.
* A good understanding of CQC regulatory standards and best practice.
* Knowledge of recruiting tools, applicant tracking systems, data management/reporting techniques and online resources e.g. Indeed, LinkedIn
* Efficient use of IT systems and experience with OneTouch essential for this role
* Effective leadership and management in growing business your business
* High level of customer service to calmly deescalate complaints and concerns.
* Successful relationship building and representing a business externally.
* Strong organisational and communication skills with an excellent standard of English
What we offer:
* Competitive annual salary
* Regular team events, social activities and recognition of success
* Up to 25 days holidays plus bank holidays
* Opportunities for continual healthcare training
* A career pathway for progression within the company
Interested candidates should submit an updated CV.
Please click the link below to apply, call Emma on +353 86 7700 600 or alternatively send an up-to-date CV