Better places, thriving communities.
ROLE: Account Manager
HOURS: Full time (40 Hrs)
LOCATION: St Helens
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for an Account Manager who will manage Education PFI Projects in the Northwest Region, with full leadership and financial responsibility, ensuring operational and commercial compliance across all service lines.
Role Responsibilities
* Build long‑term and sustainable customer relationships whilst maintaining the highest standards of presentation, personal integrity, and customer support.
* Identify organic growth opportunities through innovation, new initiatives, and revenue‑driving activities.
* Ensure the contract is performing within agreed PFI contractual KPIs and SLAs, delivered in a cost‑effective way.
* Lead, develop, manage, and motivate a multi‑discipline support services team, ensuring development and succession planning.
* Ensure high standards are maintained, including statutory compliance, QHSE requirements, risk mitigation, lifecycle planning, and effective contractor management.
Required Qualifications
* Exceptional leadership and people‑management skills with experience leading multi‑discipline teams.
* Proven track record in total facilities management within a PFI environment, with strong commercial acumen and P&L management experience.
* Minimum two years’ experience managing hard and soft FM services, with the ability to interpret and utilise financial and commercial information.
* Suitable professional qualification or extensive experience in a similar role, including NEBOSH Health & Safety qualification.
What’s in it for you?
* The opportunity to lead key Education PFI contracts with full operational, commercial, and financial ownership.
* A role where innovation, efficiency, and continuous improvement are encouraged and recognised.
* The chance to work closely with internal and external stakeholders to enhance community environments and deliver high‑quality services.
Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.
If you are working in regulated activity please note that you are subject to the following:
* It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
* This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are “spent” unless they are “protected” under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.
Our market‑leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Zeeshan Siddiqui at Zeeshan.Siddiqui@hays.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Documents
* Mitie Safeguarding Policy.pdf (404.58 KB)
* Apply Now
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