What we offer
* Flexible Working Options: Including hybrid working.
* Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
* Birthday Leave: An extra day off for your birthday.
* Pension Plan: 5% employer contribution.
* Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
* Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
* Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance.
* Wellbeing Support: Employee assistance programme and wellbeing support.
* Inclusive Networks: Access to EDI networks and colleague cafes.
* Sustainable Travel: Cycle to work scheme and season ticket loans.
* Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Senior Administrator you will manage a team of five administrators known locally as 'Service Delivery Assistants' to oversee the support to the Kent and Medway Victim Support Operational Teams including the Triage and Early Intervention team, the Multi Crime Service Case Workers and the Specialist Services Case Workers (Stalking, Hate Crime and Child and Young Persons).
You will manage performance and staff motivation, ensuring that the administration function operates effectively and efficiently carrying out tasks as directed by the Operations Manager. The post holder will need to be flexible and prepared to meet conflicting work demands, prioritise workloads and ensure timeframes are met whilst ensuring attention to detail.
As the role involves providing support to administrators and actively working to improve performance, you will need experience of managing people and working in a statutory, voluntary or community work setting. You will also have an understanding and knowledge of confidentiality and safe working.
Key Responsibilities
* Coordinate and participate in all administrative functions to ensure the smooth and effective running of the service, monitoring quality standards for the team through auditing and reporting where required.
* Provide effective line management of staff to ensure performance targets and agreed outcomes are met by the service.
* Act as first point of contact for key stakeholders, ensuring administration is dealt with efficiently and meets quality standards and lead by example on good working practices.
* Ensuring all confidential and sensitive data is stored securely in accordance with VS Data Protection Policy and compliance with GDPR.
About You
* Experience of working in an administrative position ideally within the criminal justice field.
* Previous experience of managing and supervising people.
* Experience working with local communities, statutory and voluntary sector organisations and an understanding of how agencies work to protect victims of crime.
* Experience of performance reporting and training delivery.
* To be proactive, self‑motivated, confident working independently and able to use your own initiative.
* Good IT skills, proficient in data management and Microsoft Office (Word, Excel, Outlook, SharePoint).
* Strong time management and organisational skills including the ability to meet tight deadlines.
Equal Opportunities, Diversity and Disability Confidence
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
We are a Disability Confident Employer and will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
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