Pay: £13.69 per hour
Hours: 18.5 hours per week
MondayTuesday: 8:30am5:00pm
Wednesday: 8:30am12:00pm
(Flexible working considered within core hours)
Temporary until 06/07/2026 We are recruiting an experienced Business Support Officer / Administrator to join the Integrated Front Door (IFD) service within Children & Young Peoples Services.
This is a vital frontline administrative role supporting social workers, managers, and multi-agency partners including MASH, MARAC, CVE and Missing Children teams, within a fast-paced and highly confidential environment.
The Role You will provide high-quality administrative and business support within a multi-disciplinary team, ensuring work is prioritised effectively and service needs are met.
Key responsibilities include:
Providing comprehensive business and administrative support to operational teams
Acting as a first point of contact, dealing with complex and sensitive enquiries
Accurate data input and record-keeping involving highly sensitive information
Confident minute-taking at multi-agency meetings using a laptop
Liaising with internal council services and external partner agencies
Supporting consistent processes, systems and ways of working
Providing mentoring and support to colleagues where required
Working to tight deadlines and responding to urgent requests
This is a varied role where no two days are the same and flexibility is essential.
About You You will ideally have:
Substantial experience in an administrative or business support role
Strong organisational, planning and time-management skills
Excellent written and verbal communication skills
Experience of minuting complex meetings
Confidence using IT systems (including Microsoft Office)
A strong understanding of confidentiality, data protection and information governance
The ability to remain calm and professional under pressure
Experience working with sensitive and emotive information
Due to the nature of the service, you must be comfortable working with information relating to children and young people at risk, including safeguarding, abuse and exploitation.
Essential Requirements Enhanced DBS check
Police vetting (role based within a police station)
Right to work in the UK
GCSEs (or equivalent) including Maths and English
This is a meaningful opportunity to support vital safeguarding services making a real difference to children and young people.
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