Job Description Service Designer
Immediate start
23 month FTC
Location: Central London, hybrid and flexible. Please note this is not a fully remote position
Join a UK government-funded, independent body that provides free legal advice to leaseholders in England and Wales. As part of an exciting digital transformation, we’re looking for a hands-on Senior Service Designer to lead the design and improvement of services across digital, phone, and email channels.
Key Responsibilities
Design end-to-end services across digital and non-digital touchpoints
Create wireframes, user flows, and interactive prototypes
Plan and conduct user research
Align service and UX design with business strategy, including AI and automation integration
Translate complex stakeholder needs into practical service improvements
What We’re Looking For
Experience designing public-facing, multi-channel services
Familiarity with GDS service design principles or similar frameworks
Strong grasp of user-centered and inclusive design practices
A portfolio demonstrating research, prototyping, and delivery
Any frontend development experience is a bonus
Experience in working in a small - mid size company