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We are an expandingGP surgery in Horsham looking to recruit Patient Service Advisors to join ourexceptionally friendly and hard-working Patient Services Team, working hours between 07:45 - 20:00, Monday through Friday with Saturday mornings on a rota basis. Hourly rate of £12.71 per hour plus enhanced rate for Saturdays (time and aquarter)
We are looking to recruit one full time member of staff on the following rota:
* Tuesdays: 12:30 to 18:30
* Saturdays - on a rota basis
Main duties of the job
The right candidates should have excellent customer service skills and be able to show care and consideration to our patients. They must have a good telephone manner, be computer literate and possess excellent interpersonal skills. The ability to work as part of a team is essential and the right candidate will be able to work calmly under pressure, whilst adhering to patient confidentiality at all times. New starters will be supported by their colleagues, working with a formal induction plan and direct guidance from the Patient Services Manager.
Additional Information
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a satisfactory Disclosure and Barring Service (DBS) check.
About us
About us:
Horsham is situated within easy reach of Gatwick and London, making it an ideal place to live and work. We are a mere 12-minute walk from Horsham Train Station, and right next door to Horsham Park; 60 acres of greenspace with educational & sensory gardens, tennis courts, skate park, orienteering & a cafe. Perfect for a lunch break away from the desk.
* Member of Horsham Collaborative Primary Care Network and the wider Horsham Neighbourhood
* CQC rated Good with consistently high QOF achievement
* Training practice with a strong emphasis on development and learning
* SystmOne clinical system and SystmConnect Total Triage
* Surgery Intellect AVT scribe for consultations
* Innovative team culture and a forward thinking practice
* Support from experienced ARRS PCN staff
* Lovely working environment including dedicated coffee times for clinical staff
* Free on-site parking
Job responsibilities
* a) Accurately detail information on patients records within the clinical system
* b) Maintain and monitor the practice appointment system
* c) Process personal, telephone and e-requests for appointments
* d) Assist with total triage administration
* e) Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
* f) Signpost patients to the correct service
* g) Initiate contact with and respond to, requests from patients, team members and external agencies
* h) Action incoming emails and correspondence as necessary
* i) Scan patient related documentation and attach scanned documents to patients healthcare records
* j) Photocopy documentation as required
* k) Data entry of new and temporary registrations and relevant patient information as required
* l) Input data into patients healthcare records as necessary
* m) Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
* n) Manage all queries as necessary in an efficient manner
* o) Carry out system searches as requested
* p) Support all clinical staff with general administrative tasks as requested
* q) Undertake abroad spectrum of administrative duties commensurate with the role
* r) Be an integral part of the general practice team
* s) Act as a chapone as required
* t) Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
* u) Support in the delivery of enhanced services and other service requirements
* v) Undertake all mandatory training and induction programmes
* w) Contribute to and embrace the spectrum of clinical governance
* x) Maintain a clean, tidy, effective working area at all times
* y) Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Person Specification
Skills & Qualities
* * Excellent communication skills and effective in communicating and understanding patient needs
* * Competency using computers, and in the use of MS Office, Outlook and general IT systems
* * Problem solver with the ability to process information accurately and effectively, interpreting data as required
* * Ability to use own initiative, discretion, and sensitivity
* * Ability to work as a team member and autonomously
* * Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
* * Sensitive and empathetic in distressing situations
* * Punctual and committed to supporting the team effort
Qualifications
* A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
* NVQ Level 2 in Health and Social Care
Experience
* * Experience of working with the general public in a customer service role
* * Experience of working in a health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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