Growth Operations & CRM Marketing Analyst
Location: London (Hybrid – 2-3 days onsite, remainder remote)
Rate: £20 per hour PAYE
About the Role
We are looking for a highly analytical Growth Operations & CRM Marketing Analyst to join a fast‑paced consumer‑focused business. This role sits within a growth team responsible for driving customer acquisition, engagement, retention, and lifecycle marketing initiatives at scale.
You will work cross‑functionally with Marketing, Operations, Commercial, and Leadership teams to execute data‑driven growth strategies, optimise CRM performance, and deliver insights that influence business decisions.
Key Responsibilities
* Own and coordinate CRM and customer engagement campaign calendars across multiple stakeholders.
* Execute and optimise large‑scale customer campaigns across owned channels including email, push notifications, in‑app messaging, and other CRM touchpoints.
* Analyse campaign performance and customer behaviour to identify opportunities for growth and optimisation.
* Build, maintain, and run SQL queries to extract and analyse customer and campaign data.
* Monitor key performance metrics and provide actionable recommendations to improve customer acquisition, engagement, and retention.
* Support experimentation initiatives including A/B testing and performance measurement.
* Partner with Marketing, Operations, Commercial teams, and senior stakeholders to drive successful campaign execution.
* Present insights and recommendations to leadership teams.
Required Skills & Experience
Candidates must be comfortable:
* Writing SQL queries independently
* Pulling and manipulating customer data
* Working with large datasets
* Analysing campaign and customer performance
Data Analysis
Strong analytical capability with experience:
* Identifying trends and customer insights
* Measuring campaign effectiveness
* Running experiments and A/B tests
* Turning data into business recommendations
CRM / Customer Marketing
Experience across one or more of:
* Push notifications
* Customer engagement and retention campaigns
Stakeholder Management
Proven ability to collaborate with:
* Marketing teams
* Operations teams
* Commercial/Sales teams
* Senior leadership stakeholders
Ideal Background
Candidates from high‑growth consumer, e‑commerce, marketplace, fintech, telecoms, retail, travel, or subscription businesses are particularly of interest.
* E‑commerce and retail organisations
* Travel and booking platforms
* Consumer technology companies
What We’re Looking For
* Strong attention to detail with excellent execution skills
* Excellent communication and presentation skills
* Ability to work independently and proactively
* Strong problem‑solving mindset
* Comfortable operating in fast‑paced, dynamic environments
If you have a blend of SQL, CRM marketing, data analysis, and stakeholder management experience, we’d love to hear from you.
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