Job Title: Front of House Restaurant Supervisor
Department: Front of House
Location: THE CUBE, Canary Wharf
Role Description
Working in and leading the Front of House team you are responsible for ensuring the delivery of a high-class restaurant operation. You will work in our restaurant inside the venue, serving sliders and sharing plates to parties and group bookings, as well as seated meals.
Regular evenings and weekend work is required.
Benefits:
* Training and Development opportunities
* Birthday day off
* Life Assurance
* Employee Assistance Programme
* Wellbeing benefits
* Free day out at THE CUBE for you and 3 friends once per year
Essential Duties and Responsibilities
* Providing top quality restaurant service to compliment the customer experience.
* Leading a small team on shift, ensuring high standards.
* Taking orders and serving food, engaging with customers.
* Dealing with customer complaints.
* Escalating any issues to the correct superior staff member.
* Monitor and rotate stock.
* Maintain a clean and presentable service area at all times, clearing tables of empty glasses, wiping down menus and table surfaces.
* Assist in setting up.
* Helping to close the restaurant, deep cleaning the area.
Other Duties and Responsibilities
* Ensure all training is completed and documented.
* Proactively contribute to and suggest ways of improving.
* Assisting in the onboarding and upskilling of newer members of the team.
Skills
Technical
* 5 years of restaurant service experience.
* 2 years of experience in managerial or supervisory positions.
* High volume restaurant operation experience.
* Experience leading teams as well as working independently.
* Experience serving at large events.
Personal
* Flexibility to work regular evenings and weekends.
* Positive, 'Can do' attitude.
* Engaging and pleasant persona.
* A keen eye for detail.
* Ability to think on your feet and adapt.
* Excellent verbal and written English is required for this role.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:
* Discounted or free food
* Employee discount
* Store discount
Experience:
* Supervising: 3 years (preferred)
* Restaurant: 5 years (required)
Work Location: In person