About the Role We’re looking for a Customer Service Operative to join a busy, fast-paced environment. This role is key to ensuring smooth daily operations, accurate stock control, and exceptional customer support. If you thrive in a team setting and have strong communication skills, this could be the perfect opportunity for you. Key Responsibilities * Deliver high-quality customer service and support operational activities. * Process and maintain accurate customer and stock data using manual and computer systems. * Investigate and resolve stock discrepancies, escalating when necessary. * Produce and distribute documentation and reports within agreed timeframes. * Handle customer queries efficiently and liaise with internal teams. * Assist in generating invoices and KPI reports. * Support Health & Safety checks and compliance processes. * Perform general administrative duties and reception cover when required. What We’re Looking For * Minimum GCSEs (Grade C or above) or NVQ Level 2. * Previous experience in customer service or administration (preferable). * Strong communication skills and a professional telephone manner. * IT literacy, including Microsoft Office (Excel essential). * Ability to work as part of a team in a busy office environment. * Awareness of Health & Safety practices. Desirable Skills * Experience with stock control systems and WMS. * Ability to recommend process improvements. Apply Today If you’re ready to take the next step in your career, apply now and join a team that values professionalism, accuracy, and customer satisfaction