Role Purpose
CBRE is seeking an exceptional Head of Workplace to lead and evolve the full workplace services offering for a Saint James’ Place (client), covering their current London property portfolio. This is a high-impact, client-facing leadership opportunity for someone who thrives in a premium, relationship-led environment and understands the importance of discretion, service excellence, and seamless delivery in supporting advisers, clients, and colleagues.
The successful candidate will bring strategic leadership, commercial awareness, and a passion for creating exceptional workplace experiences within a highly professional and regulated setting. The role offers the opportunity to shape culture, elevate service standards, build trusted relationships with senior client stakeholders, and deputise for the National Account Manager where required.
Key Responsibilities
Workplace & Service Leadership
* Provide strategic leadership across the full workplace services portfolio, including Front of House, hospitality, events, and associated support services
* Shape and deliver a workplace services strategy that reflects the standards, pace, and expectations of a high-performing wealth management environment
* Act as the senior escalation point for service excellence, operational performance, and issue resolution, ensuring a consistently polished and professional experience
People Leadership & Culture
* Lead and develop a high-performing, established team
* Embed a culture of accountability, engagement, and service excellence
* Drive talent development, succession planning, and performance management
* Deputise for the National Account Manager where necessary, ensuring continuity of leadership and client engagement
Employee Experience & Innovation
* Drive continuous improvement initiatives focused on colleague, client, and visitor experience across the full workplace environment
* Use feedback, insight, and service data to enhance delivery, introduce innovation, and support a high-touch workplace experience
* Build and maintain strong relationships with senior client stakeholders to shape and influence the workplace experience agenda
Vendor & Contract Management
* Lead vendor, supplier, and contractor management, ensuring robust oversight and performance against SLAs and contractual obligations
* Drive contract reviews, governance, compliance, and renewals in partnership with relevant stakeholders
* Ensure value for money, service optimisation, and effective risk management across all third-party service partners
Performance Monitoring & Quality Improvement
* Implement KPIs, performance dashboards, and quality assurance frameworks
* Monitor trends and drive corrective actions where required
* Ensure consistent delivery against CBRE and client standards
Financial & Budget Management
* Manage workplace budgets and financial forecasting
* Control costs while maintaining premium service standards
Health, Safety & Compliance
* Ensure compliance with health, safety, and regulatory requirements across workplace services
* Lead audits, inspections, and risk management activities with a strong focus on governance, control, and operational resilience
* Promote a proactive culture of compliance and accountability appropriate to a regulated wealth management environment
About You
* Proven senior leadership experience in workplace services, hospitality, customer experience, or integrated facilities within financial or similarly high-touch corporate environments
* A strong strategic mindset with experience delivering service excellence, cultural change, and continuous improvement across complex operations
* Commercial acumen with budget, vendor, and contractor management expertise
* Excellent communication and relationship-building skills, with the credibility to influence senior client stakeholders and represent CBRE with confidence
* An understanding of the importance of discretion, governance, and high standards within wealth management or other regulated environments
* Experience operating in a deputy or stand-in leadership capacity within a client-facing account structure is advantageous
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