Overview
Join to apply for the IT Support Analyst role at Trinity Claims.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About The Role
To provide the first point of contact for any technical issues that the business faces, basic IT technical support and first line application support for key business applications and systems, escalating to colleagues as required. You will be assisting users and communicating with colleagues via phone, email and Teams. You will be logging, prioritising and managing IT service desk tickets on our helpdesk ticketing system.
Key Responsibilities
* To handle the logging, triage and resolution or escalation of IT support tickets
* To communicate with colleagues via telephone, email and Teams in order to facilitate resolution of IT support tickets
* To provide basic hardware/software support to business users
* To participate in group sessions with colleagues to drive continuous improvement of the IT support function
* To work independently and as part of a team
* Providing and updating user access to our network and key IT systems
* Participating in key IT workflows
* Working with 2nd and 3rd line support analysts to reach resolution of IT support tickets
* To undertake any individual or team task or activity reasonably requested and in line with the company values
Key Requirements
* 1 year of experience in a business-facing role within an office environment
* Experience in supporting Windows desktop environments
* Experience working with web applications
* Demonstrable experience in technical troubleshooting
Some Experience Of The Following Would Be Advantageous
* Scripting of repetitive tasks using BASH/Powershell/VBScript or similar
In Return, We Can Offer You
Basic Salary £24,000-26,000 (DOE) as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Just Some Of The Great Benefits We Offer
* On-site gym
* Free on-site parking
* Free on-site breakfast bar
* Complimentary on-site snacks and soft drinks
* Discretionary performance related bonus
* An extra day’s holiday for your birthday
Application and Equal Opportunity
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
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