Moorfields Eye Hospital NHS Trust Estates & Facilities Management team provide EFM services across a number of sites in London through a number of EFM service providers and our in house teams.
You will be vital in ensuring that our service partners provide the expected level of service to our patients, visitors and staff with an excellent level of service that allows everybody to perform in their role to the best of their ability within a well presented and functioning environment with limited or no disruption to their location.
To lead on the contract performance monitoring of all outsourced Estates & Facilities services and specialist contracts to include but not limited to Cleaning, Catering, Security Guarding, Specialist PPM and Reactive Maintenance, Waste services, Linen & Laundry, Non-Emergency Patient Transport, Capital projects and EBME.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation
And so much more To see the full range of benefits we offer please see our Moorfields benefits document.
In liaison with all stakeholders to support the Estates and Facilities management teams to review contract performance against agreed specifications, KPI and SLA agreements.
To lead on the contract performance monitoring of all outsourced Estates & Facilities services and specialist
contracts to include but not limited to Cleaning, Catering, Security Guarding, Specialist PPM and Reactive
Maintenance, Waste services, Linen & Laundry, Non-Emergency Patient Transport, Capital projects and EBME.
To provide data analysis highlighting trends of successes and cases for improvement using data and business analysis tools.
To drive quality of service and performance standards through auditing to contribute to a customer focused, cost effective and efficient Estates & Facilities Service.
To support the creation and development of service metrics to enable the appropriate tracking of contract performance achievement.
To monitor contract performance that evidences successful delivery of services by the supplier and provides value for money to the Trust and its partners.
Support the auditing and monitoring of the Non-Clinical SLAs that the Trust holds with Host Trust sites.
Ensure that regular minuted contract monitoring reviews (e.g. monthly / quarterly) are in place and attended,
to review, evidence and challenge performance of each service provider, that all committed points are discussed and actions recorded and monitored.
Ensure that appropriate escalation takes place when breaches of specifications, SLAs and KPIs occur and record and monitor remedial actions and escalate when they are not being completed in a timely manner.
Ensure that costs for ad-hoc variation and rechargeable services provided are collated and produced in line with the Trusts standing financial instructions.
To report on the service providers compliance with Trust policies and procedures and to escalate when found to be breached.
To ensure that data protection and confidentiality standards are always adhered to.
To engage, communicate, and develop good working relationships with a wide range of clinical and non-
clinical stakeholders to ensure good liaison between the contractor companies and the Estates, Facilities, Capital Projects and EBME teams to ensure delivery against the terms of the contract.
To raise awareness of what the consequences could be for breaches of contractual compliance with regards to financial penalties and the potential for harm should non-compliances occur.
To create and present regular reports covering contractual compliance, breaches of specifications, SLA & KPI achievements, penalties applied, earnback gained, completed paymechs and any other data reporting relevant to each specific contract.
Each month audit against contract deliverables interrogating contractor reports and the backing data provided for accuracy.
Support the EFM managers when contracts require extending, ensuring that all specification requirements are included and variations are considered for adding to fixed extension period.
To develop and administer the estates and facilities contracts risk register.
Where appropriate attend Duty of Care visits with the relevant EFM manager to supplier sites (such as waste transfer stations) to audit compliance against relevant contractual obligations.
To assist in creating Local Operating Procedures to support the EFM team to manage contracts more effectively for improved performance, value for money and adherence to contract specifications.
Have an oversight of contract change notice (CCN) processes to ensure all variations are captured, recorded and invoiced / paid correctly.
The post holder will be based at the City Road site but may be required to visit and provide guidance and advice across some of the Trust's sites.
Support the Trusts sustainability and carbon reduction commitments.
To support the EFM and commercial team review, monitor and evidence service provider's adherence to their Social Value commitments through the Trust's social value portal. To report deviance from their commitments and advise of any penalties that should be administered and action plans that should be put in place to rectify.