Main Duties and Responsibilities: Operational: § Block the morning arrivals and communicate them to Room Service for the amenities § Check today’s pick up and cancelled reservations for HWEB bookings, charge them accordingly and update PMS, also refund the guests credit card. § Check the following reports before roll over and ensure all room rates are charged correctly: Complimentary report, Fixed rate report, upgrade report, Rate variance report, Night Manager check report, PM folios in-house, package report for the Kitchen outlet. § Ensure all rooms are charged correctly as per single and double occupancy. § Print the Credit Card batch reports and forward them to Accounts. § Check out and check in all POS folios before rollover. § Remove amenities from No-Show rooms before rollover. § Double-check on all remaining arrivals before rollover and charge No Shows accordingly as per the hotels procedure. § Perform the rollover in the PMS. § Create and distribute the relevant reports after rollover: Exco reports, Night Clerk report, Other reports for other departments as required § To conduct daily pre-shift briefings to staff on rooms occupancy, arrival and departures, functions / event and special attention that is needed. § Continually strive to maintain maximum guest satisfaction § To assist the Front Office Manager in maximizing room sales and yield. § To open and close the hotel inventory whenever it is deemed necessary and avoid booking out guests and through this managing overbooking levels during the night. § To handle guest reservations and issue amenity orders for VIP guests. § To ensure that all wake up calls are completed punctually and with courtesy. § To ensure that all VIP’s in-house names are displayed on the board in the Operator room. § To report all relevant emergencies to the Executive Management as required, e.g. Fire, Bomb threat, etc….. § To inspect the hotels main entrance, main lobby, guest elevators, restaurants, guest floors and report the findings in the logbook. § To check and follow up on the working order of the public areas, guest elevators, guest floors, etc… § To liaise with the Bell Desk for updating the lobby signboard. § To liaise with and assist other departments as may be required from time to time to ensure a smooth operation in all places during the night. § To strictly adhere to the established operating expenses and that all costs are controlled. § To assist the Front Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Abu Dhabi Standards of Performance. § To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work. § To assign responsibilities to subordinates implementing Multi Tasking principle and to check their performance periodically. § To implement a flexible scheduling based on business patterns. § To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the department is adequately equipped. § To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies. § To liaise with housekeeping and other related department on daily operation. § To have a thorough understanding and knowledge of all Rooms related services. § To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. § To establish a rapport with guests maintaining good customer relationships. § To ensure that the cashiering procedures are strictly adhered to. § To ensure that telephone calls are answered as per the policies and procedure and telephone etiquette. § To monitor a clean, orderly and business like working environment, ensuring minimal background noise and conversation. § To train the subordinates on the correct procedure of handling calls and message handling. § To make sure that all staff are aware and trained on the hotel emergency policy and procedure and adhered to it. § To ensure that all Luggage & Faxes are delivered within 10 minutes of arrival and follow up accordingly. § To act as the communication coordinator between all departments in the hotel. § To ensure that all arrival rooms are blocked and clean. § To ensure that all guests are checked in and checked out as per Hyatt Internationals Policy and Procedures. § To handle guest complaints in accordance with the hotel policy and liaise with the Front Office Manager for any guest complaints and problems next day morning. § To perform spot-checks on Registration Cards and check all room rates before the rollover. Qualifications : · A true desire to satisfy the needs of others in a fast paced environment. · Refined verbal and written communication skills. · Previous front office supervisory/team leader experience preferred, in a luxury hospitality company. · Experience working with Opera is required. · Ability to work a flexible schedule. · German language will be ideal.