Who Are We
The Holiday Inn Express, Derry, nestled in the heart of Northern Ireland, a short stroll from the historic 17th Century Walled city is a bustling hub of hospitality. Boasting 119 modern accommodations, our hotel is situated amidst the vibrant cultural tapestry and breath taking landscapes of Derry. As part of the esteemed Holiday Inn brand, we are dedicated to providing exceptional service and unforgettable experiences to our guests. Whether it's for business, leisure, or a special occasion, our hotel offers the perfect retreat in this picturesque city.
Role Responsibilities
You'll provide guests and visitors with a warm welcome and great service. You will be the point of contact for our guests delivering outstanding service and creating wonderful memories. Responsible for delivering consistent high standards of service and ensuring guest satisfaction.Want some variety? No day is the same, You could be checking guests in and out on reception, serving behind the bar (so you will need to be 18 or over) or in our restaurant, cook food in the kitchen or set up our meeting rooms
* Provide all guests with a warm welcome at check in, issuing keys and explaining hotel facilities in a positive and engaging manner.
* Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
* Whenever possible, anticipate guest's needs and be aware of all written and spoken requests, carrying out these requests in a courteous and helpful manner.
* To be fully conversant and able to operate the hotels front office systems.
* Be aware of the hotel availability and that every opportunity to maximise room sales is taken.
* Deal with cash and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
* Answer calls and deal with enquiries efficiently and in line with company policy. Take messages and communicate effectively.
* Ensure the float handed over is checked and correct.
* Ensure all messages received for guests are passed on accurately and as quickly as possible whilst remaining compliant with GDPR procedures.
* Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
* Ensure that all charges are correctly posted to the guests bills following the standard procedures and that all guest accounts are complete and accurate.
* Complete guest check outs efficiently and in line with company procedures. Always ensuring guest satisfaction before departure. Deal with any issues in a positive, appropriate and proactive manner.
* Serving on the bar following perfect pour and delivering exceptional service.
* Deliver a food and beverage service from all day dining, group dinners and breakfast, helping to cook and prepare food aswell as mainting cleanliness and closing down these areas after service.
Key Requirements
* Customer service experience
* Attention to detail
* IT proficiency
* Communication skills
* You must be fully flexible, this involves shifts from and and includes weekedends, bank holidays and the festive period
Benefits
* Competitive salary
* Excellent on-going support, training and development
* 28 days holiday including Bank Holidays per annum
* Stakeholder Pension entitlement
* Discounted hotel room rates for you, your friends and family
* On-going incentives and rewards
* Meals on duty