Work Pattern
Sunday 11.00-16.00
Saturday 11:00 - 16:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You'll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
· Being digitally confident is essential. You'll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You'll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
1. To deliver a great shopping experience for their customers, putting customers before task every time
2. Champion new ways of working within stores through an open mindset and positive attitude
3. Complete tasks and processes that deliver ‘best in town’ standards
4. Serve and sell across all channels brilliantly well
5. Be the voice of our customer to help us continually improve
Key Accountabilities
6. Serve our customers efficiently and brilliantly well – on the shop floor and at service points
7. Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
8. Skilled to utilise all digital tools and communication channels to do the job
9. Share customer and colleague feedback to help us do things better
10. Share knowledge and experience with colleagues to support others in building skill and confidence
11. Own their own learning & development and proactively access digital learning solutions
12. Know the daily sales targets, priorities, promotions & selling opportunities
13. Have great product knowledge to sell and recommend our products and services
14. Proactively engage with customers to understand their needs and make recommendations
15. Understand the store priorities and their part to play
16. Complete tasks with pace and in line with SOPs
17. Minimise cost and waste through good process practice
18. Follow safe and legal working practices
Key Capabilities
19. Understands how M&S operates, it’s strategy, future and the role they play
20. Committed to delivering excellent work fast with great attention to detail
21. Open to and acts on feedback, asking for this regularly
22. Sets performance objectives for self in conjunction with line manager and in line with business plans
23. Takes accountability for planning and managing own work efficiently to ensure objectives are met
24. Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
25. Effective at communicating their intentions to others; ensures communication is clear and simple
26. In control of their own reactions and considers how to share their perspective to create better reaction for team
27. Copes well with change and work challenges and recovers quickly from its impact
28. Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
29. Contributing to store sales and cost control
30. Work across the store to get things done right first time within timescales
31. Comprehensive knowledge of customer shopping channels
32. Good level of product knowledge and services across the store
33. Up to date knowledge of the commercial operation and brilliant basics
34. Good level of digital capability and use of digital tools and applications
35. Understand customer needs and spot selling opportunities
36. Adapting to change
37. Good Knowledge of VM principles
Key Relationships and Stakeholders
38. Customers
39. Colleagues
40. Store Leadership
41. BIG
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