Are you a Breakdown Controller/Maintenance Scheduler/Rental agent living in the Halifax area?
Are you looking for a Monday to Friday office based opportunity?
Are you able to commute to the Halifax area daily?
Roles and Responsibilities of the Breakdown Controller
1. To take customer calls and log repair notifications.
2. To assign and allocate Field Service Engineers to meet customer requirements.
3. To support with the supervision of all maintenance and repair activities.
4. To provide effective customer service and build a working relationship with all customers.
5. To action customer repair, maintenance and breakdown requests in a timely and cost effective manner.
6. Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
7. Keep customers updated on the reported job progress.
8. Deal with day to day queries from both internal and external customers.
9. Ensure all jobs are entered onto the appropriate in-house computer system.
10. To reschedule jobs and resources according to emerging customer needs and resource availability.
11. Ensure all service records are received from the appropriate Field Service Engineer a...