Title - Head of Network Operations
Location - Hybrid/Wakefield
Budget - up to £80k basic salary plus bonus and benefits
Ingenio is delighted to be working exclusively with one of the UK's leading Cloud Services business, who are PE backed, £320m revenue in FY23 and employ 1200 people across UK, Europe & APAC.
They are hiring for a Head of Network Operations - primary responsibility of this role is people management and shift management.
Responsibilities:
* Develop and implement strategies for network operation, maintenance, and expansion to ensure high availability and reliability of the charging network.
* Being responsible for managing the network operations team (50 people)
* Lead the network operations team, fostering a culture of excellence, collaboration, and continuous improvement (work very closely with the connectivity team (provision of WAN/LAN/MPLS/circuits/SIP etc)
* Oversee the monitoring of the network to identify and resolve issues proactively, minimising downtime and ensuring a seamless charging experience for users.
* Coordinate with internal teams and external partners to enhance network capabilities, including software updates, hardware upgrades, and new installations.
* Manage incident response protocols, ensuring swift and effective resolution of any network disruptions or customer issues.
* Drive the adoption of best practices in network management, security, and compliance.
* Analyse network performance data to identify trends, anticipate future needs, and inform strategic decisions.
* Manage the financial budget to meet corporate targets while delivering value added service that is focused on customer expectations.
Mandatory requirements:
1) At least 5 years experience in a management role.
2) Managed a network operations team before.
3) Hiring, managing and mentoring a big Team of approximately 50 people.
If this sounds like you, I want to hear from you.
Click apply or contact me directly alice@ingenio-global.com