Job Overview
Support the Facilities Directorate through administration, helpdesk and reception duties within the central administration team.
Responsibilities
* Draft agendas, take meeting minutes, and record action logs.
* Answer incoming and internal calls to the helpdesk promptly and professionally.
* Manage room booking services for L&R Education Facilities and Brunel Building Seminar Rooms, confirm bookings, and generate confirmation letters.
* Prepare rooms for meetings, set up audio‑visual equipment, and ensure supplies are available.
* Inspect equipment regularly, report faults, and record them in the maintenance log.
* Maintain effective communication with helpdesk colleagues, line managers, and staff.
* Carry out additional duties to support helpdesk, admin and reception functions.
* Input data into MLE and perform basic data entry for study leave records, prepare induction packs, photocopy, file, and order stationery via EROS.
* Operate the CAFM fault and request reporting system (Planet Enterprise), manage calls, respond to queries, log faults and requests, input data, support health and safety requirements, and escalade when necessary.
Person Specification
Work experience: meeting deadlines and following set administrative procedures and processes.
Essential criteria: good communication and interpersonal skills; good organisational and prioritising skills; ability to generate and present complex reports, spreadsheets, documents and letters; proactive, customer focused, confident, professional and articulate.
Desirable criteria: experience using web‑based applications in an administrative environment; experience providing general administration support to a large workforce.
Qualifications & Training
* NVQ Level 2/3 in Call Centre Operations and/or Business Administration, or willingness to pursue.
* At least two years customer service experience, preferably NHS.
* General IT training qualification (CLAIT, ECDL or equivalent) or willingness to pursue.
* Working knowledge of Microsoft Office (Outlook, Excel, Word) and web‑based applications, including internet searching.
* Good numeracy and literacy skills.
* Knowledge of NHS policies and procedures.
Equality, Diversity and Inclusion Statement
North Bristol NHS Trust is an equal opportunities employer and welcomes applications from all people, including those from under‑represented groups.
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