Junior IT Support Specialist
£24,000-£25,000 | Monday-Friday, 9:00-17:00 | Hybrid Working Available
Are you at the start of your IT career and looking for a role where you can learn, grow, and make a real impact? This is an excellent opportunity to join a supportive and forward-thinking organisation as a Junior IT Support Specialist, where you'll gain hands-on experience across a wide range of technologies while supporting users day to day.
This role is ideal for a recent apprentice, graduate, or someone with practical IT support experience who is eager to develop their skills in a collaborative environment.
What You'll Be Doing
Providing first-line IT support to local and global users across hardware, software, and network issues
Responding to support requests via phone, email, helpdesk tickets, and in person
Diagnosing and troubleshooting IT and network issues in both office and production environments
Setting up, configuring, and maintaining computers, phones, printers, and other IT equipment
Logging issues, resolutions, and ongoing problems accurately within the helpdesk system
Escalating complex or unresolved issues to senior IT support or development teams
Communicating clearly and confidently with non-technical users
Creating and maintaining knowledge base articles and support documentation
Supporting continuous improvement initiatives within IT support processes
What We're Looking For
Previous experience in a customer support or IT helpdesk role (apprenticeships and work experience placements welcome)
A solid understanding of operating systems, software applications, and troubleshooting techniques
Basic knowledge of Active Directory, DNS, DHCP, and Group Policies
Fundamental networking knowledge, including IP addressing, LAN, Wi-Fi, VPN, and VLANs
Strong communication skills with the ability to identify root causes and explain solutions clearly
English and Maths GCSE (Grade 5 or above)
Ability to work independently while managing priorities effectively
Strong organisational skills and attention to detail
A proactive mindset with an interest in improving IT systems and processes
Valid driving or bike licence and access to own transport
Why Apply?
Competitive starting salary of £24,000-£25,000
Monday to Friday working hours - no shifts or weekends
Hybrid working for improved flexibility
Supportive team environment with opportunities to learn and progress
Exposure to a wide range of IT systems and technologies
If you're enthusiastic about IT, enjoy problem-solving, and want to build a long-term career in technology, this role offers the perfect next step!
Apply now - please note that only shortlisted candidates will be contacted.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website