Technical Support Advisor, Poole, £30,000 plus benefits
As a Technical Support Advisor within this revolutionary accountancy software company, your primary duty will be to respond to customer queries and requests. You will be required to gather information on each support request, determine the root cause, and devise solutions to resolve the query within the SLA parameters. You will also manage the flow of incoming support requests, assess them, and decide to escalate where necessary.
Background & Benefits
Rubicon's client is revolutionising accountancy software by creating a state-of-the-art 'next-generation' system that offers rapid implementation and higher levels of self-service at the customer level. Boasting the accolade of Sunday Times Best Places to Work 2024, they have also secured £25 million in investment and are rapidly growing.
As a Technical Support Advisor, you will benefit from:
* Company share scheme
* Private Medical Insurance
* 25 days holiday plus bank holidays
* Quarterly profit-related bonus
* Hybrid/flexible working
* Opportunities for progression
Technical Support Advisor Responsibilities
* Manage inbound queries (telephone and email), triaging and prioritising accordingly
* Record and manage all tickets using the company's ticketing software
* Diagnose, resolve, and triage technical issues
* Escalate issues where necessary
* Guide the company's clients in optimising their processes through best practices
* Deliver excellent front-line service wherever possible
* Collaborate with implementation consultants to help resolve system queries
Technical Support Advisor Skills & Experience Required
* Experience working in a customer support environment
* Experience supporting finance software
* Excellent verbal and written communication skills
* Self-motivated with the ability to prioritise and meet deadlines
* Demonstrates stability, reliability, flexibility, and adaptability
* Team player
If interested, to be considered for this opportunity or for more information, submit your CV to Amber at Rubicon by applying directly to this advert.
Our team reviews every application. Please ensure your CV is submitted in Microsoft Word format. Submissions as PDFs may cause delays.
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