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Department - Customer (Professional Services)
Working Pattern - Remote (with occasional travel to UK head office)
Benefits -
DEI -
The role of a Solutions Consultant is to deliver Ideagen products, as per Ideagen and customer requirements.
The implementation of the product will be structured to guide customers in achieving the greatest success from its use. Industry knowledge and experience will be used to collaboratively work with customers to meet their regulatory and statutory requirements.
Responsibilities
* Remote configuration, training, and support to assist with project delivery of Ideagen products.
* Provide advice and guidance to customers to help them realize the benefits of their Ideagen product and improve their systems.
* Ideagen prefers remote delivery; however, occasional on-site visits may be required to meet specific customer needs and ensure quality implementations.
* Conduct research to understand client needs and objectives, ensuring solutions align with business priorities.
* Evaluate how well proposed solutions meet client requirements, identify gaps, and suggest adjustments.
* Ensure solutions are scalable to accommodate future growth.
* Align project goals with client and stakeholder expectations, managing scope or objective changes effectively. Continuously review deliverables' alignment with client priorities throughout the project lifecycle.
* Engage with stakeholders throughout the project to ensure effective communication and alignment with project goals.
Skills and Experience
* Experience conducting systematic reviews of internal/external systems and processes.
* Knowledge or understanding of ISO270001 or ISO90001 standards.
* Ability to identify key areas for improvement.
* Project experience related to industry focus for Ideagen.
* Developed industry experience to meet Ideagen and customer requirements.
About Ideagen
Ideagen is the invisible force behind many everyday essentials — from aviation safety to food safety and healthcare support. Think of Ideagen as a silent teammate working behind the scenes to make lives safer and better. Millions of people rely on Ideagen software daily. We have offices worldwide, including in America, Australia, Malaysia, and India, with diverse and exciting roles.
What is next?
If your application matches the role requirements, our Talent Acquisition team will contact you to guide you through the next steps.
Please inform us of any reasonable adjustments needed to ensure an inclusive process by contacting us at [contact information].
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