Hand Picked Hotels is a collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel offers extraordinary locations, from Scotland to the Channel Islands, with views ranging from vast countryside to expansive beaches and lush woodlands. The team at each hotel ensures every guest has a magical experience and encourages them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. While each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Night Porter on a casual basis at Stanbrook Abbey Hotel, part of Hand Picked Hotels.
Stanbrook Abbey Hotel is renowned as one of Worcestershire’s best-kept secrets. Following a £4.2m renovation, the property celebrates the country house hotel’s history with a new brasserie-style dining experience in The Refectory restaurant, located at the site of the original nun’s cafeteria. The renovation added eight new bedrooms on the second floor and seven rooms in the original schoolhouse in St Anne’s Wing, bringing the total to 70 bedrooms.
Responsibilities
* The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do, including working on the bar, cleaning, setting up conference rooms, and delivering room service food orders.
* Maintain a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
* Build and maintain relationships within the team and ensure clear communication between shifts.
* Be inspired, have fun and enjoy being part of our Hand Picked Team.
About You
* To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, ideally currently working night shifts.
* Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable by offering or suggesting appropriate hotel products and facilities.
* Demonstrate a high level of emotional intelligence, enabling you to anticipate our guests needs and ensure they receive a Hand Picked experience.
* Show enthusiasm and a willing approach, and demonstrate how you find solutions to any scenario.
* Act calmly and professionally, maintaining an outwardly positive attitude even under pressure.
* Due to the location of the hotel, you will need to be able to drive and have your own car.
Benefits
* A competitive salary of £15.32 per hour.
* This role is offered on a casual hours basis; hours will vary depending on business needs.
* Uniform and meals on duty provided.
* Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
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