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SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have a heritage dating back to 1946. Our mix of agility and international experience gives us a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.
We are looking for a Field Service Engineer to be based from our Horsham depot; this role will cover South West London inside the M25 or the South Coast Horsham area.
The focus of this role is to deliver a first-class service to both internal and external customers, and to actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What You Will Be Doing
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports and timesheets in real time, providing comprehensive details of the work undertaken.
* Order parts for your work as necessary and return parts in a clean condition at the time of job completion.
* Able to work overtime as required and to honour reasonable call-out requests.
* Attend relevant product or systems training courses.
What You'll Be Doing (Skills & Experience)
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (e.g. NVQ 3/C&G).
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Advanced diagnostic and troubleshooting skills with a comprehensive understanding of hydraulics, electrics and EATS.
* Ability to communicate efficiently with colleagues, management and customers.
* Work with a cost-conscious mindset to ensure maximum profitability.
* Ability to problem solve and high level of diagnostic skills.
* Confident using computer systems and Outlook.
* High levels of attention to detail and conscientious in all aspects of the job.
* Highly responsible, reliable, honest and trustworthy.
* Ability to understand technical literature/systems.
Desirable
* Experience of Welding and Fabrication.
What’s in it for you?
Alongside a competitive salary we offer a host of fantastic benefits.
Taking Care of You
* Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade.
* Free Physio Access – Speak to a physio by phone or video.
* 24/7 GP Service – Private GP access anytime.
* Additional Health & Wellbeing Support and benefits.
Life Outside of Work
* Enhanced Sick Pay – Extra support when you’re unwell.
* Family Leave – Enhanced maternity, paternity and adoption leave.
* IVF Support – Paid time off for treatment and appointments.
* Retirement Support – Bonuses and phasedown days when it’s time to retire.
Financial Extras
* Pension – Company matches contributions up to 5%.
* Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
* Cycle to Work – Save on a new bike and accessories.
* Discounts Platform – Save on groceries, holidays, shopping and more.
Feeling Part of the Team
You’ll have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
Our values: Caring, Daring and Sharing. Caring means service-minded and going the extra mile for customers; Daring means being innovative and seeking smart improvements; Sharing means doing this together with clients, a strong team, manufacturers and suppliers.
SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party without prior written consent. Submissions in breach of this policy will be treated as unsolicited and will not create any obligation for SMT.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Industries: Machinery Manufacturing
Note: This listing may include location and related postings for similar roles in the area.
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