Job title: Repairs and Maintenance Adviser Location: London N4 (Office based) Start Date: ASAP Contract Type: Temporary ongoing Weekly Hours: 35 hours per week Job Purpose As a Repairs Call Handler / Repairs and Maintenance Adviser, you will be the primary point of contact for residents reporting repair issues, with a strong focus on high-volume inbound telephone handling. This is a front-line, repairs-focused contact role where you will triage repair requests, diagnose issues over the phone, raise accurate work orders, and ensure repairs are logged correctly first time. Working within the Assets and Repairs Team, you’ll coordinate closely with contractors and surveyors to ensure repairs are actioned promptly while delivering a calm, professional and solutions-focused service to residents. This is a fast-paced, call-driven environment requiring resilience, strong systems skills, and the ability to manage high call volumes while maintaining accuracy. Key Responsibilities: Handle a high volume of inbound repair calls from residents Diagnose repair issues over the phone and accurately raise works orders Log all repair requests on the housing/repairs management system in real time Prioritise emergency, urgent and routine repairs in line with service standards Provide clear advice to residents on repair responsibilities and expected timescales Liaise directly with contractors to arrange appointments and ensure timely attendance Monitor open repair cases and proactively follow up where required Escalate complex or recurring repair issues appropriately Maintain accurate records to support compliance and reporting Contribute to service improvement by identifying recurring repair trends Candidate Profile Proven experience handling repairs calls within housing, property, maintenance or a similar environment Experience diagnosing repairs and raising works orders Experience working in a high-volume contact centre or housing repairs team Strong understanding of repair prioritisation (emergency vs routine) Confident using housing management or repairs systems Ability to remain calm and professional when handling challenging repair situations Excellent data accuracy and attention to detail If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk