Job Details
Job Title: Sales Advisor - Virgin Atlantic Holidays
Contract Type: Permanent, Full Time
Salary: £26,374.00 per year + OTE
Hours: Full-time basis (37.5 hours a week) Mixture of days, evenings and weekend between the hours of Monday –- Friday 0900-2100 Saturday 0900-1900 Sunday 1000-1800
Location: Hybrid remote working up to 3 days a week in Crawley, West Sussex
In a nutshell
At Virgin Atlantic, our purpose is to ensure everyone can take on the world. Our vision is to be the most loved travel company. To achieve both, we’re harnessing our spirit of entrepreneurship and innovation to reimagine the world and create thoughtful experiences that feel brilliantly different at every opportunity.
Our people are game changers who see the world differently. Acting as a loud and proud voice for positive change for our people, places, and the planet, they’re not afraid to roll up their sleeves to take on the big things while never forgetting the importance of the small details. So, if you’re ready to take your career to new heights, read on.
Day to day
Some of the key responsibilities for our advisors are:
* Taking calls from our customers daily, offering them expert destination knowledge every time.
* Using your personality, you'll adapt to each, and every customer bringing our amazing products to life and promote the Holiday experience to all in a positive and enthusiastic manner.
* Being able to build relationships quickly, earn trust and be able to respond to customer’s needs.
* Meeting and exceed set targets including conversion, revenue, and customer satisfaction measures.
* Achieve and exceed upsell targets to enhance customers travel experience.
* Utilise multiple reservation systems to obtain quotations and to complete bookings
* Follow up on all customer leads to maximise sales and exceed our customer requirements.
About you
If targets motivate you, and you love the thrill of making a sale by matching our great products to our customers, why not apply to join our sales team. To be successful in this role you will need to have:
* Proven customer service experience
* Experience of working in a sale targeted role
* Ability to work on own initiative and motivate others around them
* Confidence with technology – we will train you in the systems we use, but sound experience in navigating a laptop and the internet is essential.
* You’ll be pro-active and versatile with a passion for customer experience alongside working accurately under pressure.
* Strong negotiation, interpersonal, written and oral communications skills
* Exceptional ability to thrive under pressure and work well within a team environment
* Aptitude to build rapport with the customer
* Adaptable to flexible working hours and needs of the business
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
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