Job Description
Brook Street are delighted to be supporting our Public sector client with there recruitment for Customer Service Advisors.
Job details:
Type - Temporary on going
Hours - Full time, Monday to Friday
Pay rate - TBC (weekly pay)
Location - South Shields
Start date - ASAP
To provide exceptional levels of customer service by answering incoming calls, dealing with queries and providing first time resolution. They will be expected to seek to continuously improve customer knowledge and internal processes to reduce failure demand.
Key Responsibilities:
1. Receive inbound calls from providers of legal aid, members of the public and other customers with regards to Legal Aid - establish a high-quality working relationship with a variety of customers and take personal ownership of problems, ensuring successful resolution.
2. Provide customer advice and support over the telephone, by email or in written form. Moreover, be responsible for maintaining and improving customer satisfaction.
3. Work to reduce the number of incoming calls by educating providers regarding their submissions.
4. Document all calls accurately using appropriate methods.