Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
NO AGENCIES PLEASE
Job Description
Note: This is a 7-month fixed-term contract role working part-time 30 hours a week.
Support the delivery of our Eligibility Services contract work via online, telephone, and postal applications. Act as the first point of contact for applicants and system administrator for the NEC system to input and process applications. Process applications, queries, and payments using the computerised NEC interface, ensuring:
* Professionalism in gathering data
* Sufficient and accurate data recording
* Timely recording
* Liaising with applicants to process information into the Northgate System
* Undertaking eligibility checks with applicants, seeking information directly from them and utilising additional computerised interfaces for confirmation
* Understanding legislation and criteria involved in the various eligibility services
* Compliance with Processing Services Customer Charter when dealing with all calls
* Completing statistical information as instructed by the Service Manager
* Supporting system access requests for customers
* Working as part of the team to achieve targets set by the Service Manager
* Responding to enquiries from clients, citizens, and colleagues professionally
* Sharing knowledge to ensure continuity in your absence, with proper handover
Qualifications
* Experience in contact/processing centre work
* Experience processing data with attention to detail and accuracy
* Excellent telephone manner
* Knowledge of service centre processes, policies, and procedures
* Excellent computer skills, especially with Google Mail, Google Drive, Google Forms, etc.
* Strong communication and written skills
* Proven track record of meeting operational targets
* Well organized
Additional Information
We offer an excellent benefits package, including an above-average pension scheme. When you join NEC Software Solutions, you will receive:
* Private Medical Cover funded by NEC (option to add family)
* 25 days paid holiday (buy/sell options)
* Life assurance (4x basic salary), with options to increase
* Group Pension Plan with contributions up to 8.5%
* Flexible benefits to suit your needs
* Free access to LinkedIn Learning with over 15,000 courses
Other Information
* Candidates must demonstrate a right to work and travel within the UK, with documentary evidence required
* All offers are subject to vetting, checks, references, and health assessments
* A DBS check may be required depending on the role
NEC Software Solutions is an equal opportunities employer. If you require reasonable adjustments or have accessibility needs, please inform us. We are committed to inclusivity.
Who We Are
We’re NEC Software Solutions, part of NEC Corporation. Our software helps dispatch ambulances, support families, keep trains moving, locate missing people, and even test newborn hearing.
Join our team of over 3,000 employees pushing the boundaries of technology to support public services worldwide.
We work with governments, hospitals, police, housing providers, and local authorities, enabling faster financial support, quicker treatments, and better emergency responses. Together, we make a difference. We’d love your help, and we’ll support you all the way.
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