* Position:Property Services Officer
* Location: Glasgow
* Salary:Grade 7,£40,649 - £44,626
* Hours:35 hours per week, agile working, 9am - 5pm Monday - Friday.
* Contract: Permanent
* Closing Date: 29 September 2025, 17:00
Do you have experience in property management, repairs, or construction?
Are you confident managing contractors, insurance claims, and major repair projects?
Do you have strong organisational skills, technical knowledge, and a passion for delivering excellent customer service in housing and commercial property management?
Job purpose:
As the Property Services Officer (Factoring) at Queens Cross Housing Association, you'll play a key role in delivering a comprehensive property management service for both homeowners and commercial tenants. Working across our subsidiaries – Queens Cross Factoring Ltd (managing 2,700 homes) and Queens Cross Workspace Ltd (70 commercial properties) – you'll coordinate repairs, maintenance programmes, and improvement projects, ensuring cost-effective, high-quality outcomes.
We're looking for someone with strong technical knowledge, problem-solving skills, and the ability to work flexibly with customers, contractors, and colleagues. You'll be confident leading on major repairs schemes, managing insurance claims, and supporting homeowners with clear communication about works, costs, and timescales.
You will:
* Coordinate cyclical, planned, and reactive repairs, as well as estate management and insurance claims.
* Lead on major works projects, including voluntary tenement repair schemes and grant funding applications.
* Carry out property inspections, liaise with contractors, surveyors, engineers and loss adjusters.
* Ensure compliance with the Property Factors (Scotland) Act 2011, health & safety legislation, and building regulations.
* Manage cyclical programmes such as gas servicing, fire safety systems, asbestos register and maintenance testing.
* Represent Queens Cross Factoring at meetings with customers and contractors, including some evenings.
Essential criteria:
* Minimum of 3 years' experience in a property or construction-related environment.
* Strong technical knowledge of construction trades, repairs, and health & safety regulations.
* Experience in contractor management, project management, and budget control.
* Excellent organisational, communication and problem-solving skills.
* Confident IT user (Word, Excel) with strong reporting and analytical skills.
* Driving licence and ability to attend evening meetings when required.
Please find the full job description/person specification on our website for further information on the role.
We will provide:
* 40 days leave per year (plus carer leave, emergency leave, etc)
* 7.7% or 4% employer pension contribution
* life assurance (x1 yearly salary)
* employer paid qualifications, training and professional memberships
* generous family friendly benefits and leave (matching shared parental pay to enhanced maternity pay)
* enhanced sick pay benefit (up to 6 months full pay)
* agile working options
* reward and recognition incentives
* 24/7 employee support (plus Health and Wellbeing initiatives)
* green initiatives (cycle to work, season ticket loans, pool cars)
To apply for this post, visit our website to complete our online application form by the closing date (CVs are not accepted).
Job Types: Full-time, Permanent
Pay: £40,649.00-£44,626.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Sick pay
Work Location: Hybrid remote in Glasgow G20 7BE