Job Responsibilities
* Assist customers by troubleshooting software at a highly professional level
* Analyze and identify symptoms of a problem to provide an end‑to‑end solution
* Consult customers with data/web/design workflow and implementation
* Maintain up‑to‑date knowledge of software and resources
* Provide guidance to fellow team members as a subject‑matter expert
Job Requirements
* BA in Computer Science, Management Information Services, or equivalent experience required
* At least four years of experience in a Technical Support field, troubleshooting software problems
* Variable Data Publishing (VDP) subject‑matter expert with hands‑on experience with a VDP software solution (e.g., XMPie)
* Experience implementing, deploying and troubleshooting PURL and email campaigns
* Solid troubleshooting and research skills across multi‑platform desktops and servers
* Proficiency installing and configuring software in Windows Server and MS SQL Server environments
* Familiarity with Adobe Creative Suite (CC)
* Great customer service skills and a willingness to learn
* Highly developed verbal and written communication skills in English
* Ability to work both in a team environment and independently
* Discipline to be self‑motivated and self‑directed when necessary
Desirable Qualities
* Experience with web client technologies such as HTML, CSS, JavaScript and AngularJS
* Database creating and executing T‑SQL
* Code development experience and education
* The ability to speak French is an advantage
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