North West | Hybrid (1 day onsite per week)
Up to £70,000 + benefits
We’re recruiting for an experienced IT Service Manager to join a growing B2B and B2C online retail business expanding due to continued commercial success.
This is a great opportunity to build and implement service management capability from the ground up across customer-facing websites, applications, and digital platforms.
Key experience required:
* Strong ITIL experience across Incident, Problem, Change, and Release Management
* Experience supporting eCommerce or customer-facing transactional platforms
* Vendor and third-party supplier management
* Service governance, reporting, and operational oversight
* Creating and managing SLAs, SLOs, and service KPIs
* Good understanding of security and compliance standards including ISO27001 and PCI DSS
* Experience implementing or improving service management tooling and processes
* Strong stakeholder management and communication skills
The role:
* Establish and mature IT service management processes and governance
* Drive operational stability and continual service improvement
* Manage major incidents and problem resolution
* Work closely with technical teams, suppliers, and business stakeholders
* Support compliance, audit, and security best practice initiatives
Hybrid working with 1 day per week onsite in the North West.
Salary up to £70,000 depending on experience.
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