The IT Support Technician will provide IT support to internal DSE staff, ensuring the smooth day-to-day operation of systems and services. Responsibilities include resolving hardware and software issues, supporting users remotely and on-site, setting up equipment, maintaining networks, assisting with IT projects and upgrades, and keeping accurate documentation.
The role is based at our HQ in Hunmanby, North Yorkshire. The successful candidate will be expected to work primarily from this location; however, there will be an occasional requirement to travel as needed to support other sites, attend meetings, or assist with project work.
This role may require occasional out-of-hours work to resolve issues, perform maintenance, or complete upgrades with minimal disruption.
Requirements
* Willingness and ability to learn new IT skills, with a commitment to ongoing professional development and training
* Excellent communication skills, with the ability to engage effectively with both technical and non-technical colleagues
* Ability to work independently using own initiative, as well as collaboratively within a team environment
* Strong IT troubleshooting, problem-solving, and system configuration skills
* Microsoft 365
* Network Experience
* Use of a Ticketing System
* Minimum of 5 years recent experience in the IT support industry
* Experience with Microsoft OS, 365, Servers and Hyper‑V, Windows desktop OS
* Networking including switches, routers and firewalls.
* Experience with Ticketing systems
* GCSE English & Maths or equivalent
* NVQ, A Level, or equivalent IT related qualification
* Full UK Driving Licence
Key Duties & Responsibilities
* Providing first and second level support, act as a point of contact for ticket
* Assist with maintaining the company’s servers, networks and security systems
* Specify, procure, configure and install new IT equipment and software
* Deal with first and second level support for computer, laptop, printer, phone/mobile, network, server, and backup issues within the company
* Provide training and advice on IT hardware and application software including Microsoft Office, IT Security etc
* Provide and take part in training when required
* Implement, maintain, and manage IT systems, ensuring the relative documentation has been completed/updated
* Work as part of the group cybersecurity team to manage the company’s security software and policies
* Monitor IT systems and diagnose and repair issues
* Update/upgrade different types of software and hardware on the backend in conjunction with an authorised project plan
* Attend C&A and Generac meetings when required. Is aware that due to time zone difference it may not always be possible to join
* Leading IT Projects and working on project teams within C&A business group
* 25 days holiday + Bank Holidays
* Life Insurance
* Enhanced Maternity/Paternity pay
* 5% Pension contributions
* Companywide performance based annual bonus scheme
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