East Suffolk Council, Lowestoft NR33 0EQ £24,790 - £25,183 (Band 2 pro rata) 32 hours per week (annualised hours) Fixed Term (until April 2026) East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We currently have an opportunity to join East Suffolk Council's Asset Management Team as a Resort Assistant. Your role: The post holder will join the Resort Team within Asset Management which attends to the beach huts in Lowestoft, Southwold, Sizewell and Felixstowe. This role requires an agile working approach, practicality and the ability to positively represent our Beach assets and services throughout the year. Day-to-day, the work will include greeting customers, dealing directly in person/phone/email with customer and public enquiries and processing Beach Hut Hire bookings. You will work as part of a small team and will have key-holding responsibilities, be involved in the administration relating to bookings including website system usage and other processes such as in-person electronic payments from customers. You will need to help best present the huts and associated areas. The work will involve using your own initiative to resolve issues arising and follow response processes. Please note, the role will include weekend working as part of standard week. The post holder will be required to attend to suit hut bookings and the service need throughout the year with highest demand during main season. The role will include outside in the Resort as well as in the office. The hours are variable over the year to meet the seasonal demands of the role therefore, working hours per week may vary between 22-37 hours typically each week. It is anticipated greater hours would be worked May – September and lesser hours works October – April. The main working times will include Thursday/Friday/Saturday/Sunday/Monday. Bank holiday working will also apply. The working base will be at the Lowestoft beach office. This role would suit a person who thrives on an active and varied role. It includes outdoor working all year round. The role includes working primarily from the beach site (Lowestoft beach office on seafront). It requires someone with practical approach to support the service delivered by our small team, with customer service and applying our policies and terms forming a important function of the role. What you will need: The successful candidate will be flexible to respond to the demands and requirements of the seasonal services represented by the service area and have excellent communication skills, care, attention to detail and accuracy. The candidate will hold office experience and have awareness of Health, Safety and welfare, maintenance and repair. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube). Here are some of the main benefits: generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays) local government pension scheme flexible working arrangements learning and development tailored to your role a wide variety of staff support networks including access to health and wellbeing initiatives and programmes discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. Find more information about what we offer in our benefits brochure (pdf). The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert. For more information For an informal discussion regarding this post, please contact Steven Foulkes on 07557758182 Closing date: 16 June 2025 Interview date: TBC How to apply Step 1 - Read the advert and the Job Description and Person Specification (docx) Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL). East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0