The Role
At Charles Tyrwhitt, our purpose is to “Make it easy for men to dress well,” and we can’t do that without our specialist teams.
We’re currently seeking a Supervisor for our new store in Solihull, opening Summer 2025!
This is a 40-hour contract. Candidates must be flexible to work across weekdays, weekends, and Bank Holidays.
What you will be doing
The Supervisor plays a key role in the store’s leadership, coaching and motivating the sales team to exceed targets, maximize KPIs, and deliver excellent customer service. You will foster a professional and enjoyable store environment, promote a winning mentality, and champion colleague engagement by leading by example. The Supervisor will also be an expert in CT products, customer service, and sales skills, providing training and encouraging staff development.
Additionally, you will assist with operational, compliance, and administrative tasks to ensure smooth store operations, adhering to company policies, health and safety guidelines, and security procedures.
What we are looking for
We seek someone with previous retail experience at a Supervisor or Key Holder level. A passion for customer service and a proven ability to deliver strong sales are essential.
At CT, we value our 3 BE’s: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.” We believe in a collaborative environment, driven by our Tyrwhitteers, who are proactive and dedicated to positive change.
What you can expect from us:
Our benefits include:
* Excellent bonus scheme paid quarterly upon hitting store targets
* Uniform allowance refreshed every 6 months
* Support for commuting, including cycle to work schemes, relocation packages, and season ticket loans for London stores
* Fun fund for social activities and team events
* Professional development through the Tyrwhitt Academy, including product knowledge, customer service training, and apprenticeship qualifications
Who we are
Nicholas Charles Tyrwhitt Wheeler founded the brand over 30 years ago with a vision to make high-quality shirts accessible to all men. Today, we are about more than just shirts; our purpose is to “make it easy for men to dress well,” providing stylish solutions for every occasion. Our flagship store is on London’s Jermyn Street, with offices in London Bridge, Manhattan, Milton Keynes, and beyond. We are committed to sustainability, ethical practices, and giving back to the community.
‘I am Proud and Free to be me!’
Our diverse Tyrwhitteers enjoy a culture of empowerment and fun, guided by our 3 BE-liefs: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.”
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