Cumbria Area Computeam is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK. With 35% YoY growth over the past two years we are recognised as a world class employer by Best Companies Index. We are now looking for an IT Technician to join our world class company. Candidates must have a good understanding of an experienced IT Technician and be someone who is competent working with clients, customers and colleagues of all levels of seniority. Computeam is passionate about our mission to improve education outcomes using technology and we’ve been voted one of the Top 5 Mid Sized Companies to work for in the UK in the Best Companies Index for 2024 as well as Top 5 in the Technology Sector. We’re therefore looking for a driven individual who is keen to make a difference to hundreds of schools across the UK. What do our IT Technicians and Consultants do? Make regular visits to client schools to provide effective on-site responses to a range of IT networking and end user support requests. Looking after around 5 - 10 schools. Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google and Apple platforms Process and escalate incoming requests for support both on site and remotely via the helpdesk Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future Work closely with our expert Account Managers to provide holistic technical support and consultancy for valued clients in schools. What skills should you have? Around 3 years’ demonstrable experience in IT support services or consultancy Practical working knowledge of firewalls and HP Aruba switches in the Education or Public sectors ideally Windows AD, Microsoft Office 365 and Azure AD, MS InTune device management Well-developed network troubleshooting skills Knowledge of LAN & WAN technologies Some VMWare and Microsoft Hyper-V experience (desirable) Some experience in recent Microsoft Server 2016-2019 builds Experience with Google Workspace For Education (desirable) Experience with On-Premises software (desirable) Relevant certification in Networking (e.g., CCNA) and/or Microsoft Full UK Drivers License and own car essential Clear DBS Why Computeam? We have been recognised as a World Class Employee by Best Companies in 2023 and we have excellent engagement and wellbeing practices, which in turn drives an excellent service for our clients. We believe in rewarding our staff and sharing in Computeam’s success. Our values: Passion – truly engage with our aim and use that to provide the best service you can in your role Purpose – make your actions purposeful and positive People – collaborate with the team to support and develop on a peer to peer basis Proud – demonstrate pride in the role you are doing and how this will impact better outcomes in education Just some of our Company Benefits include: Annual Profit Share scheme (after 12 months) Employer Pension Contributions Employee Assistance Plan Laptop and Mobile Phone Holiday entitlement starting at 22 days increasing with length of service Additional Birthday leave and Holiday buy and sell Volunteer leave Company Carbon footprint offset with Ecologi Cycle to work scheme Salary sacrifice EV car scheme Company events & charity fundraising opportunities Funded professional training and access to our inhouse training platform What are the hours and working patterns? 40 hours a week between 8am – 5.30pm Monday – Friday Predominantly school site visits, some work from home, visits to the regional Head Office Computeam Pay Scale Grade 3: IT Technician – Desk & Field Based, 2nd Line £25,397 - £30,000 per annum (full time) Mileage expenses reimbursement (own car essential and full driving licence) Laptop and phone Work uniform polo shirt & fleece Job Types: Full-time, Permanent Pay: £25,397 -£30,000 per year Benefits: Additional leave Company events Company pension Cycle to work scheme Free flu jabs Health & wellbeing programme Paid volunteer time Profit sharing Referral programme Sick pay