What you’ll be doing
• Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer.
• Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs
• Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.
• Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.
• Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations.
• Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.
• To provide analytical and innovative input to projects/operational issues as well as support negotiations.
• Programming skills is very desriable. Required programming language Python is extensively used in development and Integration support for automation. Understanding of Unix shell scripting would be an advantage too.
Skills and Experience
Oracle DBA Administrator: Strong skills in Oracle DBA and a learning acumen for new database related technology preferably in latest versions
• Experienced in own area, able to own and troubleshoot technical faults within the Enterprise Cloud Infrastructure (Oracle DB / SQL Server) & our support structure.
Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
• Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement.
Benefits
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes