Description
Application Deadline: 10 October 2025
Department: Legal
Employment Type: Permanent - Full Time
Location: Bolton
Overview
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. We have a great opportunity for an experienced, litigated File Handler to join our team. Our counter-fraud team is the largest and longest-established in the UK; we are down to earth and focused on delivering legal excellence. We work with clients to defeat dishonest motor claims and develop strategies to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this important work and to develop and further their careers.
Responsibilities
The NDA File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers operating without any Delegated Authority. The successful candidate will work in close conjunction with the relevant Lead Lawyer to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic, analytical approach to dealing with evidence. A high level of commercial awareness is essential. A key element of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and in the best interests of the client. The NDA File Handler will work with strategic foresight to ensure all litigation and opportunities are taken in order to shape the future of the counter-fraud arena. The caseload will consist of a range of suspected fraudulent insurance claims, including the following types of claim.
* Bogus Passenger
* Staged/Contrived
* Fraudulent Exaggeration
* Induced accidents
* Low Speed Impact
* Late Notification Claims
* Credit Hire Fraud
* MIB
* Linked & Organised Crime
Key Responsibilities
* Run fraud cases from the point of litigation through to the resolution of the case.
* Responsibilities in case management include, but not limited to: strategic excellence.
* Detailed review and analysis of evidence throughout the life of the case.
* Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads.
* Adhering to all work type process stages.
* Identifying strategic litigation opportunities and complex cases when appropriate.
* Identifying client trends and any opportunities to raise profile with clients.
Client Excellence
* Handling files in accordance with agreed client guidelines on a non-delegated basis.
* Ensuring maximum client satisfaction on each case.
* Ensuring accurate and timely completion of all client and internal MI.
* Achieving both client and internal KPIs.
Technical Excellence
* Reporting to insurer client throughout the lifetime of the claim.
* Liaising with all appropriate stakeholders to carry out agreed investigations to meet the set strategy.
* Compliance with all procedural and investigative deadlines.
* Achieving the best result in litigation – protecting the client’s position in relation to proceedings, ensuring full compliance with the court timetable, utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so.
* Proactively managing investigations and strategy from receipt until resolution.
* Delegating tasks as appropriate to assistants to move the case forward.
* Timely and accurate maintenance of all Case Management Systems from opening to closure.
* Adherence to file management policies.
* Complying with the SRA Standards & Regulations.
Financial Excellence
* Be commercially aware, working in an efficient and effective manner.
* Maintain profitability through Commercial awareness.
* Achieve financial targets.
* Ensure timely and accurate billing.
Cultural Excellence
* Adhere to our Values.
Working Hours 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Bolton, Parklands Office. We are agile workers with attendance at our offices at least 1 day a week.
Skills, Knowledge and Expertise
* Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.).
* Experience in handling linked and organised fraud is desirable but not essential.
* Experience of handling RTA pre-litigated and/or litigated caseload.
* An understanding of insurance litigation practice and processes together with indemnity principles.
* Knowledge of the litigation process / working knowledge of the CPR.
* Good advocacy skills.
* Good client care skills and evidence of working to client guidelines.
* High level of analytical skills.
* Excellent listening, verbal and written communication skills.
* Ability to prioritise work, meet deadlines and work under pressure.
* Ability to anticipate problems and identify solutions.
* Experience of time recording and billing systems.
* Excellent IT Skills.
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Family Cover Private Medical Insurance (Bupa) - can opt into family option within first month of joining.
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing
* Death in Service
* Critical Illness Cover
* PHI/Income Protection (Private health insurance)
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
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