Job Description
During the course of the apprenticeship you will cover the full range of activities undertaken by the Credit Control Department in our small team in St Neots. This will include but it not limited to:
* monitoring of due debts; account clarification with customers including old items; preparation and participation in “receivables review meetings”; agreement of and monitoring of payment plans
* forwarding customer remittances and advice on payment allocations to GSA/ROM to ensure timely allocation of incoming payments; investigate unallocated amounts and deductions; arranging customer refunds as appropriate
* Regular dunning of receivables (in writing and verbal) – also prior to due date; ensuing adherence to payment terms; initiate / implement measures in case of unsuccessful dunning
* Regular processing of blocked sales documents; monitoring and adjustment of credit limits; evaluation of default risk
* Complete and prompt registration and processing of dispute items in cooperation with sales & logistics
* Creation and maintenance of customer master data
* Being aware of processes / procedures / authorization guidelines which apply to their tasks and duties.
Qualifications
* qualified to GSCE (minimum Grade 4 in Maths and English) or A level standard
* excellent spoken and written standard of English
* excellent communication skills with the ability to work in a sometimes pressurised environment
* excellent MS Office skills
* flexible approach to work
* excellent prioritisation skills
* keen to learn and able to drive own learning and development
* able to deal with sometimes challenging behaviour
Additional Information
We offer a competitive package including;
* Competitive salary
* Company Performance Related Pay
* Benefits: Pension, 26 days holiday (plus bank holidays) increasing to 30 days with service, Staff discounts, Life Assurance, CPRP, Perkbox, Employee Assistance Programme, free car parking on site.
Please apply with your CV and covering letter, explaining why you are interested in the role.