Overview
Team Leader Front of House - Myprotein Kitchen (Manchester City Centre). Location: Myprotein Kitchen, Manchester City Centre. Reports to: Head of Events and Athlete Activations. Direct reports: 4-5. Shift Pattern: 5/7 Days a week (Full time) 37.5hrs a week.
About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio includes LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster. What are you waiting for?
THG Nutrition & Wellness is home to brands including Myprotein, Myvegan, Myvitamins and MP Activewear. We aim to be the world\'s most empowering health movement, championing healthier, more active lives. Everything we do is done in-house, from manufacturing and product development to content creation, e-commerce, marketing and logistics.
Location: Myprotein Kitchen, Manchester City Centre.
Responsibilities
As a Myprotein Store Manager you\'ll:
* Recruit, train, and develop a high-performing store team.
* Inspire, motivate, and coach staff to deliver outstanding service.
* Create staff rotas to ensure efficient coverage and labour cost control.
Customer Experience
* Ensure every customer receives a warm, knowledgeable, and engaging experience.
* Maintain high standards of service, product presentation, and cleanliness.
* Handle customer feedback effectively to drive loyalty and repeat visits.
Operations & Compliance
* Oversee daily store operations including food safety, health & safety, and hygiene compliance.
* Ensure stock is managed effectively – from ordering to waste reduction.
* Deliver store performance in line with sales targets, KPIs, and budget.
Commercial & Brand Focus
* Drive sales and profitability through upselling, promotions, and local marketing initiatives.
* Ensure brand guidelines are consistently followed.
* Identify opportunities to increase footfall and customer engagement.
Reporting & Performance
* Monitor and analyse sales performance, costs, and KPIs.
* Provide regular performance updates to senior management.
* Implement continuous improvement initiatives to optimise store success.
Skills & Experience
* Proven experience as a Store Manager (hospitality, café, QSR, or retail preferred).
* Strong leadership and people management skills.
* Knowledge of food safety, health & safety, and compliance standards.
* Commercial awareness with the ability to drive sales and manage budgets.
* Excellent organisational and problem-solving skills.
* Passion for health, fitness, nutrition, and delivering exceptional customer service.
Benefits
* Onsite Doctor
* Employee discounts
* Gym Discounts
* Company bonus scheme
* Company pension scheme
Inclusion & Equality THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.
Because of high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven\'t heard from us within that time frame or have questions about this or other THG opportunities, please contact our Talent team.
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