IT Technicians in Amazon's Operations teams don’t have traditional office roles – they take care of the various IT systems at the heart of our operational sites. As an IT Support Technician, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. In this role, you’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised qualifications.
Key job responsibilities
- Support local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices and applications
- Manage tickets, providing both first and second-line support
- Provide proactive maintenance to maximise the availability of all IT equipment
- Implement projects and deliver innovations together with other IT Service colleagues
A day in the life
From day one, you’ll be involved in helping us grow our capabilities through deploying the latest technologies and helping colleagues get the most use out of their IT. If you enjoy a fast-paced environment, this is a fantastic opportunity. You will have the chance to suggest ways that we can improve our systems and collaborate with others to upgrade the service we give to internal customers wherever possible.
BASIC QUALIFICATIONS
- Experience working with computers and Microsoft Office products (including Outlook, Word, and Excel)
- Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle
- Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
- Valid driver's license with access to a personal vehicle for daily use
- Experience in oral and written communication
PREFERRED QUALIFICATIONS
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- A degree in Computer Science or another technical field
- Experience in networking infrastructure
- Experience in improving existing processes and procedures
- Experience in developing clear and concise documentation