We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering exciting opportunities to join the team, as Sales Manager at our Romford site. If you are an experienced Sales Manager looking for a new opportunity then we want to hear from you!
*must have Sales manager experience
Does this sound like you?
1. Enjoy constantly meeting new people and building rapport and connections
2. Have strong communication skills and enjoy presenting ideas to others
3. Have Automotive Sales management experience and wish to build on this
4. Have excellent customer service and sales experience
5. Passionate about the automotive industry and wish to work for the largest manufacturer in the world
If so, then read on for more detailed role information!
Key Job Competencies
Lead the sales team
6. Ensure all members of the Sales team understand the implications of The Toyota Way for their role and monitor their performance against agreed customer service targets (e.g. CRS and Google Reviews)
7. Lead the Sales team by personally demonstrating and encouraging the skills and behaviours associated with Steven Eagell Group & The Toyota Way
8. Ensure Sales team are focused on delivering Complete Customer Satisfaction at all times
Manage performance to achieve key targets and deliver continuous improvement
9. Monitor individual and team performance against agreed sales targets (volume and profit), work with the GM and TGB field staff to review progress and develop action plans where appropriate
10. Manage and motivate the Sales team to ensure that key activities (e.g. sales prospecting and follow up) are delivered to plan
11. Manage the Sales Administration team to ensure that key processes and documentation are delivered to agreed standards and timescales
12. Continuously review and improve sales processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability
13. Work with colleagues across the dealership to investigate and resolve customer complaints
Manage and develop individuals
14. Monitor staff training needs, ensuring training and development plans are in place and up to date for all members of the team
15. Work with individuals to address performance issues e.g. by providing coaching
16. Assess potential recruits for the Sales team
Provide advice and sign-off on key issues
17. Decide the dealership’s display layout and vehicle mix for new/used cars in line with guidelines, ensuring the correct display of all point of sale materials
18. Work with the Parts/Aftersales Manager to agree accessory displays for the dealership
19. Work with Sales Executives to approve all part exchanges and purchases of used cars
20. Sanction and manage any paint or repair work on part exchanges/used cars or preparation work on new cars, ensuring all vehicles meet the correct standards for sale or display
21. Agree goodwill gestures and customer discounts
22. Work with the GM to negotiate with relevant suppliers to achieve the best possible terms and monitors results accordingly
23. Control used car stock value and mix in line with budgeted levels, negotiating with local dealers and specialists to sell 'trade on' vehicles in order to maximise margins
Works as a full member of the centre team
24. Work with colleagues and other teams across the dealership to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
25. Ensure opportunities for sales by other teams are followed up by the most appropriate specialist
26. Act as a full member of the dealership’s management team to take the business forward
27. Also manages own customer base and covers for Sales Executives as required
Brand
Toyota